MyBook Live shows folders as empty when trying to copy them

If your MyBook Live is showing folders as empty when you try to copy them, even though you know files are inside, this is usually caused by indexing issues, permission problems, network glitches, or hidden/corrupted file structures. Since My Book Live is an older NAS device, these issues are fairly common.

Here’s a complete breakdown of what may be happening and how to fix it.

1. Check from a Different Access Method

First, confirm the files are actually still there:

Log into the MyBook Live dashboard through your browser (usually/ or the device IP address).

Access the drive using a different computer.

Try both Windows File Explorer and macOS Finder if available.

Sometimes the problem is only with how one computer is reading the network share.

2. Hidden or System Files Issue

If folders appear empty:

On Windows:

Open File Explorer → View → Show → Hidden items

On macOS:

Press Command + Shift + . (dot) to reveal hidden files.

Occasionally files become marked as hidden due to system errors or improper shutdowns.

3. Permission Problems

A very common cause is user permissions. The folder may exist, but your account does not have read permission.

Fix:

Log into the MyBook Live dashboard.

Go to Shares.

Check the share settings.

Ensure your user account has Read/Write access.

If unsure, temporarily set the share to Public and test.

If the files appear after changing permissions, that confirms the issue.

4. Database / Indexing Corruption

MyBook Live maintains a media index. If the index is corrupted:

Files exist physically.

But the device reports folders as empty.

Solution:

Reboot the device properly (via dashboard, not by unplugging).

Allow it time to rebuild the index (can take hours for large drives).

If available, run a disk check from the dashboard.

If the issue persists after reboot, the internal Linux filesystem may have minor corruption.

5. SMB Version Compatibility

Modern Windows systems sometimes have trouble with older SMB protocols used by MyBook Live.

On Windows:

Enable SMB 1.0 support (temporarily for testing).

Or try connecting using \\IP_ADDRESS\Sharename instead of device name.

If enabling SMB fixes the issue, it’s a protocol compatibility problem.

6. Drive Beginning to Fail

If folders randomly show empty or data intermittently disappears:

The internal hard drive may be failing.

Listen for clicking or repeated spin-up sounds.

Check if the device is unusually slow.

At this stage, do not attempt major fixes first — prioritize backing up whatever you can still access.

7. Direct Recovery Option (Advanced)

Since MyBook Live runs a Linux-based OS, you can:

Remove the internal drive.

Connect it to a Linux PC.

Mount the EXT filesystem.

Manually copy the data.

This is recommended only if the device becomes fully inaccessible.

Important Note

The MyBook Live line was discontinued and has had firmware vulnerabilities in the past. If you're still using it actively, consider migrating your data to a newer NAS or external drive.

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