MyCloud lost some docs and photos

Losing important documents or cherished photos from your WD MyCloud storage device can be alarming. Whether you're using MyCloud as a personal NAS (Network Attached Storage) or as part of your backup system, missing files can stem from a variety of issues—ranging from accidental deletion to hardware failure or software glitches. Here's how to troubleshoot, recover, and protect your data going forward.

1. Check All Folders and Shares Thoroughly

Sometimes files may appear "missing" due to being moved, renamed, or placed in a different share (folder):

Log into your MyCloud dashboard or file explorer.

Check all shared folders, especially under "Public" or "SmartWare" (if used for backups).

Use the search function by keyword, file type, or date.

If multiple users have access, ask them if files may have been moved or edited.

2. Access MyCloud Through Different Methods

Sometimes the desktop app or mapped drive might not show all content:

Try accessing files via the MyCloud web interface.

Use the mobile app or MyCloud.com to see if the documents and photos appear there.

You can also try accessing the device directly through File Explorer (Windows) or Finder (Mac) using the network path.

3. Look in the Recycle Bin (if enabled)

Some versions of MyCloud (especially MyCloud EX2/EX4 or MyCloud Home) may have a network recycle bin feature:

Log into the admin dashboard.

Navigate to Settings > Shares > Enable Recycle Bin (or similar).

If enabled, check the recycle bin for your missing files.

4. Check for Backups

If you’ve set up Time Machine (Mac), WD SmartWare, or another backup system, your files may still exist elsewhere:

Review backup destinations carefully.

Some MyCloud systems also offer snapshots or cloud backups (like to Dropbox or Google Drive).

5. Scan for Disk Errors or Corruption

Missing files could be a symptom of disk errors or file system corruption:

Log into the MyCloud dashboard and run a disk scan or diagnostic test.

Check the System Logs for warnings related to disk health or drive errors.

If disk errors are reported, stop using the device and consider recovery options immediately.

6. Use Data Recovery Tools (With Caution)

If files were deleted or lost due to a hardware issue:

Remove the hard drive from the MyCloud device (if you're comfortable doing this).

Connect it to a PC using a SATA adapter and use recovery tools like Recuva, R-Studio, or EaseUS.

Alternatively, consult a professional data recovery service.

Attempting recovery on a failing drive may worsen data loss. Proceed carefully.

7. Prevent Future Loss

Enable regular backups to another device or cloud storage.

Keep firmware and apps up to date.

Avoid using MyCloud as the only location for critical files.

Final Thoughts

Losing files from MyCloud can be distressing, but many cases are recoverable with the right steps. Take time to check every access point and consider recovery options carefully. For ongoing protection, treat MyCloud as part of a multi-location backup strategy, not the sole storage solution.