Myy Cloud EX2 Ultra - Cloud access is disabled

Western Digital’s My Cloud EX2 Ultra is a popular network-attached storage (NAS) solution that allows users to access files remotely using cloud services. However, you might occasionally encounter the message: “Cloud access is disabled.” This issue can prevent you from accessing your files outside your local network. Let’s explore what this means, why it happens, and how to fix it.

What Does "Cloud Access is Disabled" Mean?

This message indicates that your NAS device is currently not connected to Western Digital’s remote access service, which allows you to use apps like My Cloud OS 5 or web access via the MyCloud.com portal. When cloud access is disabled, you can still use the device locally but not from the internet or mobile apps when you're away from your network.

Common Causes

Cloud Access Turned Off in Settings

The most common cause is that cloud access has been manually disabled in the admin settings.

Firmware Issues

Outdated firmware or a failed update may disrupt cloud services.

Network Problems

Poor internet connectivity or blocked ports on your router can prevent cloud access.

WD Server Maintenance

Sometimes, Western Digital services are temporarily unavailable due to server maintenance or outages.

Device or OS Mismatch

Older devices no longer support WD’s new My Cloud OS 5 system. Check if your device is up to date and supported.

How to Fix It

1. Enable Cloud Access Manually

Log into the My Cloud dashboard by entering the device’s IP address into your browser.

Go to Settings > General > Cloud Access.

Make sure the toggle is set to "ON."

Save settings and wait for the device to establish a connection.

2. Check Internet Connection

Make sure your My Cloud EX2 Ultra is properly connected to the internet via Ethernet.

Restart your router and NAS device.

3. Update Firmware

In the dashboard, go to Settings > Firmware Update.

Select Manual or Automatic update. Make sure you are using the latest version compatible with My Cloud OS 5.

4. Reboot the Device

A simple reboot can fix many temporary glitches. Power down the device, wait 30 seconds, and restart it.

5. Check Router Settings

Ensure ports 443 and 80 are open and not blocked by firewall settings.

Enable UPnP on your router to allow My Cloud to configure port forwarding automatically.

6. Factory Reset (if needed)

If all else fails, a soft reset (holding the reset button for 4-10 seconds) can restore basic connectivity settings without deleting data.

Additional Tips

Register your My Cloud device again if cloud access remains disabled.

Check the WD status page to see if there are ongoing service outages.

Use WD My Cloud mobile or desktop app to test remote access.

When to Contact Support

If you've tried all the above steps and still see the "Cloud access is disabled" message, contact Western Digital Support for further assistance. Provide your device's model number, firmware version, and a detailed description of the problem.