Guide - Trouble logging into account, forgot password is not working

Are you unable to log into your account because the forgot password option isn’t working? You're not alone. Whether it's a website, email, or app, login issues like this are common and frustrating. Many users click on “Forgot Password,” only to receive no email, encounter an error, or get stuck in a loop. Here’s a step-by-step troubleshooting guide to help you regain access to your account.

1. Double-Check the Email Address

Before anything else, make sure you're entering the correct email address associated with the account. Typos are more common than you might think. Also, if you have multiple email addresses, check all of them to ensure you're using the right one.

2. Check Your Spam and Junk Folders

Sometimes, the password reset email lands in your spam or junk folder, especially if it comes from an unfamiliar domain. Look for subject lines like "Password Reset" or "Reset Your Account Password." If found, move the email to your inbox and follow the reset instructions.

3. Wait a Few Minutes or Try Again Later

Some systems experience delays in sending password reset emails. Wait 5–10 minutes and try the process again. Also, avoid making too many reset requests in a short time—this can trigger rate limits or temporary lockouts.

4. Clear Browser Cache or Try a Different Browser

Website glitches can cause the password reset form not to load correctly. Clear your browser’s cache and cookies, then reload the page. Alternatively, try using a different browser or incognito/private mode to complete the process.

5. Use a Secondary Recovery Option (If Available)

Some platforms allow you to recover your account using a phone number, backup email, or security questions. If your main password reset method doesn’t work, check if a secondary option is available.

6. Confirm Your Account Is Still Active

If your account has been inactive for a long time, it may have been disabled or deleted by the service provider. Try to create a new account using the same email. If the system says the email is already registered, then the account still exists.

7. Contact Customer Support

If none of the above steps work, your best bet is to reach out to the platform’s customer support. Provide them with your registered email address, any transaction IDs (if applicable), and details about when you last accessed your account. This will help them verify your identity and assist in recovering access.

8. Enable Two-Factor Authentication (Once Recovered)

Once you regain access, set up two-factor authentication (2FA). This adds an extra layer of security and provides backup recovery options, reducing the chance of future login problems.

Final Thoughts

Getting locked out of your account and facing a broken forgot password link can be stressful. But with patience and the right steps—like checking spam folders, clearing browser cache, or contacting support—you can regain access. Always keep recovery information updated and enable 2FA for added security.