Mycloud Home is not accessible windows

Many users who upgraded to Windows 11 Home or Pro 24H2 are finding that their WD My Cloud Home device is suddenly not accessible from File Explorer or through mapped network drives. This issue can be frustrating, especially when the device was working flawlessly before the update. Fortunately, this is a well-documented compatibility issue, and several workarounds and solutions exist.

In this article, we’ll explore why this happens and how you can regain access to your My Cloud Home device on Windows 11 24H2.

🔍 Why Is My Cloud Home Not Accessible?

The My Cloud Home relies on SMB (Server Message Block) and network discovery protocols to allow access from Windows systems. With Windows 11 24H2, Microsoft has made security-related changes that disable some older protocols or change how network devices are discovered, particularly if SMBv1 is involved.

Common causes:

SMBv1 is disabled by default (older My Cloud models may still rely on it)

Network discovery is turned off

Private vs. public network misconfiguration

Windows credentials or firewall settings blocking access

WD Discovery software incompatibility

✅ Step-by-Step Fixes

1. Ensure Network Discovery is Enabled

Open Control Panel > Network and Sharing Center

Click Change advanced sharing settings

Turn on network discovery and file and printer sharing

Save changes and restart your PC

2. Change Network Type to Private

Windows may have set your network to Public by default:

Go to Settings > Network & Internet > Wi-Fi or Ethernet

Click your active connection > Set as Private network

3. Access via IP Address

Sometimes the hostname doesn’t resolve. Try:

Press Windows + R and type(e.g., \\192.168.1.20)

Replace with your My Cloud Home’s local IP address (check via your router)

4. Reinstall WD Discovery (if used)

Download the latest version of WD Discovery from WD’s official site

Ensure it’s compatible with Windows 11 24H2

If it doesn't detect your drive, try running it in Windows 10 compatibility mode

5. Map the Network Drive Manually

Open File Explorer

Click on This PC > Map Network Drive

Enter the address like \\<IP-address>\Public

Use your My Cloud credentials if prompted

6. Enable SMB1 (not recommended unless necessary)

Warning: SMB1 is outdated and insecure.

Go to Control Panel > Programs > Turn Windows features on or off

Check SMB 1.0/CIFS File Sharing Support

Reboot your system

Use this only as a last resort if no other method works.

🛡️ Final Thoughts

Windows 11 24H2 has made several under-the-hood changes that can interfere with older network devices like the My Cloud Home. While WD is expected to release firmware or software updates, these manual workarounds can help restore access in the meantime. If none of these work, contacting WD support or using the MyCloud.com web interface for access may be helpful as a temporary solution.