Unable to delete photos saved on MCH Duo

If you’re unable to delete photos stored on your WD My Cloud Home Duo (MCH Duo), it can be frustrating—especially when managing storage space or organizing your files. This issue can arise due to several reasons ranging from permission restrictions to system glitches or app behavior. Here's a guide to help you troubleshoot and resolve the problem.

1. Understand How My Cloud Home Duo Stores Files

Unlike traditional network-attached storage (NAS) devices, the MCH Duo operates with a user-space private cloud model, meaning each user’s files are stored in isolated, private partitions that only they can access through their login credentials. Therefore, ensure you're logged in with the same user account that originally uploaded or owns the files. If you're using a shared or public folder, you might lack the necessary permissions to delete content.

2. Use the Correct Access Method

Accessing photos through the My Cloud Home app, web interface (home.mycloud.com), or the mobile app is crucial. Deleting photos directly via mapped drive letters or Samba (SMB) access usually won't work, as that method only allows read-only access to the user folder structure.

To delete photos:

Open home.mycloud.com and sign in.

Navigate to the photo or folder.

Click the three-dot menu (⋮) or right-click the file, then choose Delete.

Confirm the deletion.

If the file still won’t delete, refresh the page or try a different browser.

3. Common Causes and Fixes

Files in Use: Ensure the photo isn’t open in another application.

Mobile Upload Conflicts: If you’re using auto-backup from the My Cloud Home mobile app, files may be protected. Disable auto-backup temporarily and try again.

Outdated Software: Ensure your firmware and apps are up to date.

Syncing Issues: Wait a few minutes after uploading or modifying large files; background syncing can delay deletion permissions.

4. Reboot or Reset (with Caution)

If all else fails:

Reboot the MCH Duo via the dashboard.

Avoid performing a full system reset unless necessary, as this may result in data loss.

Conclusion

The inability to delete photos from your My Cloud Home Duo often stems from permission mismatches or access method limitations. By using the web interface, ensuring proper login, and keeping your device updated, you can usually regain full control and manage your files effectively.